Guide to Reporting an Issue
We want to help you as quickly as possible! Please read the short guide below before submitting your ticket:
1. Provide Accurate Details
For a quick resolution, the Property Name and exact Address (floor, door number) are essential. This information allows us to identify which specialist is currently closest to your location.
2. What to Include in the Description?
In the "Describe the issue in detail" field, please answer the following:
- When did you first notice the issue?
- Was there any prior event (e.g., power outage, storm, recent maintenance)?
- In which room or specific area is the problem visible?
3. Uploading Attachments
In the "Attachment" field, you have the option to attach photos or PDF documents. A good picture is worth a thousand words:
- Please take a clear, close-up photo of the issue.
- Maximum file size: 5MB.
4. What Happens After Submission?
- You will receive a confirmation email containing your Reference ID.
- Our staff will review your ticket within 24 hours.
- You can use your Reference ID at any time to check the status of your case on the tracker page.